Encanto - We also bought in Feb of 2013.

0 comments
Not resolved
1.0
Details
Customer service

We bought a membership at El Faro, Playa. The good thing is that we only gave them $1000.00 and made a deal with them that if and when they sell our other Resort membership (a totally different Resort, not theirs) which they promised they would do, we will then give them the balance of the membership.

Well, nothing was done and after many phone calls (out of service, not available, yada yada yada, still nothing is progessing. They did however email us several times in the months to follow (after we purchased in 2013) that they required the balance due or they would put it in the hands of a collection agency and we email also several times to remind them that the deal was to sell our other property and then and only then we will pay the balance, they said they were working on it and in the meantime can we have our money. Well we did not give them any more money and have decided that we only lost 1000 and we will not proceed or try to call or email or anything.

We do advise to anyone who is approached by Encanto, DO NOT buy. thanks for listening!!!

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Aug 29, 2014.

Encanto - Scammed by Private Residence Club

16 comments
Not resolved

I bought, so I thought, 3bd, 3ba, no blackouts for 4 weeks. The company Encanto PRC located at EL Faro in Playa Del Carman, also known as Selective Escapes is nothing but a *** shell game of a company(s).

After purchasing I noticed something missing, maybe a few things. When you rescind your “membership” you have to do it in writing within 5 business days (does that include weekends? Noone knows). I called but, could not get an address, was assured that the process to rescind was started and they have 15 days to refund that was about 45 days ago.

All the paper work has no address. Phone numbers are bogus too. Finally got the number by calling front desk at EL Faro, so I;m calling international and get nothing but empty promises. Told person needed to talk to is busy, or they are out, whatever can never get through to anyone.

Have done my research and can not find anything negative about these companies. Probably because they all run this shell game. Encanto got me there and sold me. Selective Escapes took my money. And Encanto PRC, Private Residence Club, the PRC is a different company as well. So, I emailed about 12 people, nothing, even the CEO of Encanto. Then there is an Encantogroup.com owned by Garcia Porras and Luis Ernesto, who own many other companies.

Anyone else having this problem can go to Profeco which is Mexico's Federal Attorney's Office of Consumer (PROFECO) web site. They protect the rights of the consumer, to foment the intelligent consumption and to try the equity and juridical safety in the relations between suppliers and consumers.

Here are some links:

http://www.profeco.gob.mx/english.htm

http://photos.state.gov/libraries/hermosillo/231

http://www.linkedin.com/vsearch/p?orig=SEO_SN&am />

http://www.whoismind.com/whois/encantogroup.com. />

http://www.linkedin.com/company/selective-escape />

https://www.facebook.com/selectiveescapes

Monetary Loss: $2500.

Company wrote 0 private or public responses to the review from Apr 16, 2013.

Comments

Anonymous
#904451

Is there a resolution, I too have been scammed $4100

Anonymous
#871040

Did you ever get a new address for them? I am dealing with profeco but court date nobody showed up because they couldn't find them.

Please email me. Seanham11@mts.net

Anonymous
to Seanham Minnesota, United States #871058

What address are you looking for? None of my paper work have an address.

Even the ones I did find didn't matter because of the shell game they play. That's how they get you because you don't know where to to turn and everyone passes the buck!

I went after the money. I have receipt from money exchange so, that's where I went.

When I couldn't get anywhere I disputed charges on my CC.

They never counter claimed so, I got my money back! Always use a Credit Card never allow them access to accounts that actually have money in them.

Anonymous
#750896

I also was scammed by encanto for 13000.00.all kinds of promises,also issued a prc number.had originally booked a vacation in jan 2014,cancelled and then they rebooked me and told me to send them 3200.00 for two weeks.i don't need to fill in the blanks I,ll leave that to your imagination.apparently the owners new this was going on since 2010 and could,nt do anything about it,how about posting a warning,too me their no better than the other scumbags.

Anonymous
Toronto, Ontario, Canada #737327

seems to be a common complaint.me too

Anonymous
#727671

We bought into the Encanto Private Residence Club in Playa Del Carmen Mexico in March of 2013 and have been fighting for answers since with no response. Per the Contract Encanto was to sign us up for the exchange (Interval International) with in 60 days and 7 months later absolutely nothing and no response to many emails and phone messages.

It is a nice facility but the private residence club appears to be just be a scam. Avoid this place.

Anonymous
to Lc2013 #795454

Same happened with us but ours was in cancuun. The phone number they gave us is now not in service. We are working with our credit card fraud dept to try to get the charges reversed.

Anonymous
to Dennis Minnesota, United States #871067

You don't want to say fraud, because you did authorize the transaction. Key word is, dispute.

You agreed to "X" and they did not deliver soooo, you dispute.

Theses people are a smash and grab gang. They are not going to respond and frankly probably have no way of responding to dispute as you have noticed from all the changed phone numbers.k

Anonymous
#724131

Global Advocates is currently investigating a complaint against Encanto PRC, at El Faro in Playa Del Carman. Aka: as Selective Escapes - in which an elderly man was taken for a significant amount of money. If it is at all possible we would like to have one of our Washington based investigators contact you regarding your complaint. It appears you are a victim of the same scam just on a smaller scale. If you are interested in provided information to us, which may be helpful in our investigation please contact us by email through our website at www.gra-group.org or by telephone at 202-355-6756. Your assistance in pursuing this alleged fraudulent organization is greatly appreciated.

Best Regards,

David Tillman

Director Victim Advocacy

Anonymous
to David #748084

We. too, were scammed of almost $10,000.

We would appreciate any help we could get too. We bought in April 2013 and also we have not been able to reach anyone. Interval International say we have many weeks sitting there but cant access them until Encanto deposits them for us.

PLEASE help! you can email us at maygagnon@gmail.com

Anonymous
to Yvonne #750899

well I didn't even get a membership with ii as promised,seems to be a lot of scamming going on promises. change by the day .now there phone number is disconnected

Anonymous
to David #786136

they are know doing at PALMS ON 8TH just a block away from el faro.please help.been open about 4 weeks and has already sold about 200k

Anonymous
to playa #787153

Are the people at Palms on 8th the same as the ones who were at Encanto? please let me know, I'm trying to find these people too, they owe lots of money and it seems like they are flying away, I'm in Cancun right now, I'll do all possible to find them and will help you out if I find them, I'm planning to sue them or make them pay at any price.

Anonymous
to cancun98 Washington, District Of Columbia, United States #940518

Anyone that has a current location for Luis Garcia-Porras, please advise the investigative organization at gra.admin@cmail.nu.

David

Anonymous
to David #848053

We purchased as well in Feb 2009 and haven't been able to travel until now and imagine our surprise to find all of this out today. I can be reached at djwallin1@bex.net.

Thanks!

Dawn Wallin

Anonymous
to David #1501691

Hi David, Has there been any resolution to the Encanto PRC fraud investigation? My husband and I too were taken for just under $17,000.00 USD.

We were contacted about 2 months ago by a Profeco office in MX about this, and were told they were trying to get our money back. As requested, I sent them all of the documentation we had signed for Encanto back in 2012/2013. Next thing I know I'm being told I need to send $1250 to an attorney to get our money. Naturally, we are extremely leery about sending more money after already losing the $17k.

So, we are currently at a crossroads trying to find out if this is legitimate and whether or not we will actually regain our lost monies if we we send off the $1250. Do you know anything about this? Are you aware of anyone else having been contacted by the Profeco office and going through with sending monies to the attorney to recover their lost funds? Please advise at your earliest convenience.

Thank you, J. Rivers

View more comments

You May Also Like